Shoe Dept. Encore Reviews

Shoe Dept. Encore has an overall rating of 4.6 based on 102 reviews. Customer feedback on Shoe Dept. Encore is mixed: Shoe Dept. Encore reviewers highlight positive aspects like wide selection of shoes, competitive pricing, fast shipping, which strongly appeal to budget-conscious shoppers, fashion-forward individuals, families looking for affordable footwear. However, Shoe Dept. Encore is often criticized for its limited customer service options, occasional sizing issues, website navigation difficulties.

4.6/5.0

102 reviews

5 Stars

18

4 Stars

1

3 Stars

4

2 Stars

0

1 Star

0

All Shoe Dept. Encore Reviews (102)
WILLIS
May 04, 2026
"I was in a bit of…"
I was in a bit of a rush and just needed to know the shoes were actually available. The site said they were in stock, and luckily they really were. Ordered without any hassle.
genovevabreaux0163
April 30, 2026
"I was kind of in a…"
I was kind of in a rush when I ordered two pairs of shoes from Shoe Dept Encore, so I was really hoping nothing got messed up. Luckily, both pairs showed up exactly how I picked them online. The sizes, colors, and styles were all right, with no mix-ups or missing anything. Shipping was fine too, but the best part was opening the box and seeing everything was correct the first time...
SamTurnbull
April 14, 2026
"Good selection, but the wait was annoying"
I like shopping on shoedeptencore because they’ve got a lot of brands all in one spot. I was able to find Nike shoes for my son and Skechers for myself without having to search forever, which was nice. The prices were decent too. My only frustration was the waiting — it felt like it took longer than I expected to get everything, and I kept checking for updates. Still, it’s nice having that much variety in one place
richarddodds0232
April 03, 2026
"Looked Nice, But Comfort Was Just Okay??"
I ordered a pair of shoes from Shoe Dept Encore and they looked good when they arrived. At first they felt fine, so I thought they were going to be really comfortable, but after walking around in them for a while my feet started hurting a bit?? Not terrible or anything, just more average than I expected. Shipping was okay too, nothing special but no big issues.
MichaelNanney_40
March 28, 2026
"I accidentally ordered the wrong size boots…"
I accidentally ordered the wrong size boots from Shoe Dept Encore and wasn’t sure how the return would go. I even looked around a bit to see if other people had easy returns before I went in, because I hate dealing with complicated policies. Luckily, their return policy was really clear and gave me enough time to figure it out. I took the boots to the store with my receipt, and they handled everything super quickly. No awkward questions, no hassle, just got my refund and was on my way. Definitely appreciate a return process that’s actually simple.
hello_james115
March 10, 2026
"Exchange was quick, but communication could’ve been clearer"
I had to exchange my shoes, and the actual process was quick. The staff was helpful once I got there, which I appreciated. That said, I was a little annoyed because the communication around what I needed to do wasn’t very clear, so I wasn’t totally sure what to expect at first. In the end it worked out fine, but it could’ve been smoother.
VestaPetty_36
March 05, 2026
"Arrived fine, but nothing special"
The box showed up in good condition with no dents or crushed corners, which was nice. The shoes were packed neatly enough too. Overall, I’m happy they arrived safely, though the packaging didn’t really feel like anything extra
Jesse_smythe04
February 22, 2026
"Saved a little on my shoes"
I ended up getting my shoes for cheaper because of their coupon, so that was nice. It was a simple discount, but hey, cheaper is cheaper, and I’m happy with that.
luigiharris9870
February 16, 2026
"Way more options than I thought"
I wasn’t expecting much, but I ended up finding way more styles than I thought I would. I kept clicking around like, wait, there’s more... Definitely a nice surprise
JoanneBaker_77
February 13, 2026
"Smooth Payment Experience"
I paid without any problems, that’s always a good sign to me. Everything went through smoothly, so I didn’t have to stress about it.
VickiePierson_04
February 07, 2026
"Saved on Shipping"
I got my shoes delivered without having to pay extra for shipping, which felt like a nice little win. I mean, who doesn’t like avoiding extra fees, right?
gloria.Haddad
February 04, 2026
"Quick response and actually helpful"
I had a question about my order and wasn’t sure if I’d get a reply anytime soon, but they got back to me quickly. Maybe I’m just used to support being a hassle, but I really appreciated how simple they kept everything. They explained what was going on, answered my question clearly, and the issue was sorted without tons of back and forth. Overall, I felt like they handled it really well.
violet_Mccraken00
January 15, 2026
"I ordered a pair on Monday and they..."
I ordered a pair on Monday and they were already at my door by Thursday, which was a nice surprise. The tracking was simple to follow and the box arrived in good shape. Overall, I’m really happy with how smooth and quick everything was...
lynn1996
January 01, 2026
"Easy Shopping Experience"
I found what I needed fast. Didn’t have to dig around forever, which was nice. The filters actually worked well too. Sizes, prices, all easy to spot. Checkout was simple. No random popups, no confusing extra steps. Just kind of smooth from start to finish.
hello_hugh182
December 28, 2025
"Helped More Than I Expected"
I wasn’t really expecting a huge difference, but it actually helped me a bit. It didn’t completely solve everything, but it worked better than I thought it would.
JeremyWojcik_87
December 24, 2025
"I ordered my usual size and…"
I ordered my usual size and they fit perfect. No guessing around or weird sizing stuff this time, which was nice.
hello_joan561
December 20, 2025
"Clean Store and Easy to Shop"
I had a good visit here. The store was clean when I walked in, the floors looked nice, and the shoe aisles weren’t a total mess like they can be at some places. There were a few boxes out of place, especially around the sale area, but nothing too bad. It just makes a difference when a store is kept up a bit, because everyone deserves to be able to shop without digging through chaos. I was able to find my size easily, so overall it was a good experience
cecil_Galloway99
December 19, 2025
"Wish I hadn’t counted on the delivery date"
The delivery was fine in the end, but I do kind of regret trusting the original date they gave me. My shoes showed up a couple days late, which wasn’t the end of the world, but it was annoying since I was expecting them sooner.

Tracking barely updated, so I kept checking and basically just guessing where the package was. Nothing was damaged and the order was correct, but next time I’d only buy if I didn’t need it by a certain day
BridgettBennett_02
December 15, 2025
"I picked up a pair from Shoe…"
I picked up a pair from Shoe Dept Encore last weekend while I was killing time before grabbing a coffee, they’re a little hit or miss. They look really nice at first glance and I’ve already gotten a couple compliments, but after wearing them a few times, they started to feel kind of cheap. Not awful or anything, especially for the price, but I’m not totally convinced they’ll last more than a season. I’ll still wear them for casual errands and stuff, just probably not for a full day on my feet.
hello_david343
December 05, 2025
"I wasn’t expecting it to be…"
I wasn’t expecting it to be that quick, but the refund showed up really fast. My first reaction was, “Oh wow, that was easy.” Happy with the experience

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